IT Managed Services
Support & Monitoring
IT Support, Helpdesk & Monitoring
Fast help with IT issues and proactive monitoring of your systems. Our helpdesk is your central point of contact for all IT questions, while our monitoring detects potential problems before they affect operations.
Request SupportOur Support Services
1st Level Support
First point of contact for all IT requests from your employees. Fast resolution of standard issues via phone, email, or ticket system.
2nd Level Support
Specialized support for more complex technical problems by experienced system administrators.
Remote & On-Site
Flexible support via remote access or on-site at your location when needed.
Proactive Monitoring
24/7 monitoring of servers, network, and applications with automatic alerting.
SLA Guarantee
Defined response and resolution times with transparent SLA reporting.
Ticket System
Transparent ticket system with tracking, prioritization, and complete documentation.