Get in Touch
Questions about our platforms, managed services, or security topics? We are happy to advise you – free of charge – on your path to sovereign IT.
Address
Eckel SecTepe UG (haftungsbeschränkt)
Bausenhaus 7
42489 Wülfrath, Germany
Contact Form
Response times & service levels
Our contact channels are tiered by urgency so that, whenever it matters, you reach the right person without detours. For general questions about our platforms, managed services or consulting, we typically respond within four business hours – by the next business day at the latest. For acute security incidents, our Incident Response hotline is available 24/7, including weekends and public holidays.
From the very first contact we triage your request, route it to the right subject-matter experts, and walk you through the next steps – from a non-binding initial call to booking an assessment. No queues, no bouncing between teams.
Common requests from our clients
The following topics come up particularly often – jumping directly into a related service page may already help before reaching out.
Build an ISMS to ISO 27001
Scope definition, risk assessment, Statement of Applicability, policies, internal audits: we guide you through the full ISMS rollout up to certification readiness.
Commission a penetration test
Web applications, Active Directory, cloud environments or full perimeters: we test methodically against BSI, OWASP and OSSTMM and deliver a prioritised remediation plan.
SOC / 24×7 monitoring
Our Germany-based Security Operations Center handles detection and response around the clock – including threat intelligence and documented escalation paths.
IT managed services
Backups, patch management, cloud and infrastructure operations: we take care of your IT so your team can focus on the core business.
Awareness & phishing trainings
We turn your staff into a human firewall: German-language e-learning, live workshops and realistic phishing simulations.
Emergency: Incident Response
Ransomware, data exfiltration, compromised accounts? Call our emergency line directly at +49 (0) 2058 175 566 0 – we are available 24/7.
Frequently asked questions about contact
Before a first conversation, similar questions come up again and again – about response times, confidentiality and process. The answers below make it easier to understand how working with SecTepe looks in practice.
- How quickly do you respond to a contact request?
- We typically respond to contact-form requests within four hours on business days, and by the next business day at the latest. Acute security incidents reach us around the clock via our Incident Response hotline at +49 (0) 2058 175 566 0.
- Is an initial consultation free of charge?
- Yes. A 30- to 45-minute initial consultation is always free and non-binding. We discuss your starting position, check whether and how we can help, and outline next steps. A cost and effort estimate is only provided once you request a concrete offer.
- How can I reach SecTepe?
- Reach us by phone at +49 (0) 2058 175 566 0, by email at hello@sectepe.de, through the contact form on this page, or via our social channels (LinkedIn, XING, YouTube, X). For incident-response cases we recommend calling directly.
- Do you work across Germany or only regionally?
- We serve clients throughout the German-speaking region (Germany, Austria, Switzerland). Remote delivery is the norm; on-site work focuses on North Rhine-Westphalia, the Rhineland and the Ruhr area. On-site engagements elsewhere are arranged case by case.
- How do you handle confidential information?
- Confidentiality is mandatory, not optional. Before substantive conversations we sign a mutual non-disclosure agreement. Data is processed exclusively in German data centres; all employees are contractually bound to confidentiality and GDPR-trained.
- What company sizes do you serve?
- Our services range from small businesses with 10 employees to mid-sized groups with several thousand users. We frequently work with SMEs and with organisations in regulated sectors (KRITIS, NIS2, ISO 27001).