What is a managed service provider (MSP)?

A managed service provider is a company that delivers IT services for you on an ongoing basis. It works under a contract with set services and response times. SecTepe is such a provider, with a focus on security.

How is this different from classic IT support?

Classic IT support comes when something breaks and bills each job on its own. A managed service provider works ahead of time. It spots problems before your team notices them and has its own interest in keeping your IT stable.

What do managed IT services cost?

The price depends on how many users, devices and servers you have and which services you need. We bill many services as a fixed monthly fee. This lets you plan your IT budget. We make an exact offer after a first talk.

SLA stands for service level agreement. It states which services you get and how fast we respond. This way, you know in advance what you can count on.

Who are managed IT services for?

For small and mid-sized companies without their own IT department, and for larger firms whose IT team needs help. Anyone who takes IT security seriously but does not want to pay for experts around the clock also gains from it.

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Managed Services

Your Full-ServiceIT Provider

Managed Services: top security, little effort for you. Focus fully on your core business. Our Managed Services take all the hard work of running your IT off your hands. We actively shape your IT infrastructure. And we look ahead to find where it can improve.

Managed Backups

Your digital lifeline. We back up your company data. It runs fully on its own and works reliably. We check the backups every day and restore your data very fast in an emergency.

Managed Security

Your digital wall of defense. We watch for threats 24/7, analyze them and respond. This covers all parts of your IT, from endpoints and networks to the cloud.

Managed Infrastructure

The backbone of your IT. We run servers with high uptime, modern hardware and a stable core network. We do it with care, keep it secure and let it grow with you.

Managed Software: Patch & Change

We keep your software safe and up to date. We roll out patches automatically. System changes follow a set plan, so your IT stays as stable as it can be.

Managed Cloud

Flexible, without the risk. From Microsoft 365 to your own server cloud, we make it easy for your team to work from anywhere.

Monitoring & Support

Your direct line to experts. No more waiting on hold. We watch your IT around the clock. When your staff have a tech issue, they get help right away.

IT Consulting & Projects

Your plan for tomorrow. We offer strategic IT advice and skilled project management. We bring your IT up to date on time, on budget and with agile methods.

What Are Managed IT Services?

With managed IT services, you hand over the running of your IT to a service provider, a managed service provider (MSP). They monitor your systems, install updates, back up your data and help your team with questions. You get an IT department without building one yourself.

The difference from classic IT service: in the past, you called the provider only when something was broken. A managed service provider works ahead of time. It sees problems before your team notices them. That is why it has its own interest in keeping your IT stable.

At SecTepe, you choose the building blocks you need: backups, security, infrastructure, software updates, cloud, support and consulting. We monitor your IT around the clock. We agree on response times in advance. We bill many services as a fixed monthly fee. Because security is our focus, it is built into every block.

Questions about managed IT services

What are managed IT services?: With managed IT services, you hand over the running of your IT, fully or in part, to a service provider. They monitor your systems, install updates, back up your data and help your team with problems. You do not have to build your own IT department.
What is a managed service provider (MSP)?: A managed service provider is a company that delivers IT services for you on an ongoing basis. It works under a contract with set services and response times. SecTepe is such a provider, with a focus on security.
How is this different from classic IT support?: Classic IT support comes when something breaks and bills each job on its own. A managed service provider works ahead of time. It spots problems before your team notices them and has its own interest in keeping your IT stable.
What do managed IT services cost?: The price depends on how many users, devices and servers you have and which services you need. We bill many services as a fixed monthly fee. This lets you plan your IT budget. We make an exact offer after a first talk.
What is an SLA?: SLA stands for service level agreement. It states which services you get and how fast we respond. This way, you know in advance what you can count on.
Who are managed IT services for?: For small and mid-sized companies without their own IT department, and for larger firms whose IT team needs help. Anyone who takes IT security seriously but does not want to pay for experts around the clock also gains from it.

Cyber Security by Your Side

At SecTepe, we know what your digital assets are worth. We use our know-how to keep them safe.

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How we work with you

We want to work with you for the long run, not just deliver once. Our way of working has four steps. So you always know what comes next, who does what and what you get.

1. Free initial conversation

We learn where you stand and what you want. In 30 to 45 minutes we check if we are a good fit. We show you options and answer your questions. There is no obligation.

2. Current state review

We check where you stand today: tech, processes and rules. You get a list of strengths and gaps, sorted by urgency. Our offer is based on it.

3. Delivery with a dedicated lead

An experienced lead guides you through the project. You get clear goals, an open plan for time and cost, and a status every week. All results are written down and belong to you.

4. Running and reviewing

After the project we stay with you. We run systems for you, check them at set times and keep track of open tasks. When new threats or new rules come up, we get in touch.